Refund & Cancellation Policy

Cancelling your subscription

• You can cancel at any time. Cancellation takes effect at the end of your current billing period.
• The service stays available until then, including suggestions, automation and reports.
• When the period ends, automated rate changes stop. Rates already pushed to your channels remain as they are.

Refunds

• Fees for a billing period that has already started are not refundable, except where required by law.
• If you are charged in error or twice for the same period, the incorrect amount will be refunded in full.
• Approved refunds are returned to the original payment method, typically within 7 to 10 working days.

Plan changes

• Upgrades, such as Starter to Growth, apply from the date of change, with the difference charged pro rata.
• Downgrades apply from the start of the next billing period.
• On the Group plan, properties added part way through a period are charged pro rata.

Your data after cancellation

You can request an export of your reports and adjustment log before or shortly after cancellation. Data is then handled as described in our Privacy Policy.

How to request

Send cancellation or refund requests through the contact page, choosing Existing customer support and including your property name and account email.