Privacy Policy

Scope

This policy covers our website, the sign-up and contact forms on it, and the pricing platform used by hotels that hold an account with us. Where a hotel connects its property management system or channel manager, the hotel remains responsible for the data it holds about its own guests, and we process that data on the hotel's behalf.

Information we collect

Information you give us

• Sign-up details: your name, work email, role, property or group name, number of properties, room count, city and current PMS.
• Contact form details: your name, email, property name, room count, current PMS and your message.
• Account settings you configure, such as rate floors, ceilings, move limits and locked dates.

Property data from connected systems

• Reservations on the books, availability, rates and restrictions, cancellations and historical performance.
• We do not request guest contact details for pricing purposes.

Information collected automatically

• Technical data such as browser type, device, pages visited and approximate location derived from IP address.
• A session cookie used to verify the anti-spam check on our forms.

How we use information

• To create and manage your account and send your login details.
• To forecast demand, suggest and, where you enable it, apply room rates within your limits.
• To sync approved rates to your connected channels and record each change in the adjustment log.
• To respond to revenue audit requests and support questions.
• To keep the service secure, prevent abuse and improve how it works.

Sharing

We do not sell your information. We share it only:

• With service providers who help us run the service, such as hosting and email delivery, under confidentiality obligations.
• With the PMS, channel manager or booking channels you ask us to connect to.
• Where required by law or to protect the rights and safety of our users and the service.

Security

We use encrypted connections, encryption at rest, role-based access and activity logging to protect information. No system is perfectly secure, but we work to protect your data and will notify affected customers of a breach as required by law. More detail is on our Data and Security page.

Retention

We keep account and property data for as long as your account is active and for a reasonable period after, so that we can meet legal, accounting and dispute resolution needs. You can ask us to export or delete your data when you close your account.

Your choices and rights

• Access, correct or update the information in your account.
• Request a copy of your data or ask us to delete it, subject to legal requirements.
• Revoke our access to your PMS or channel manager at any time.
• Withdraw consent where processing is based on consent.

Changes to this policy

We may update this policy as the service changes. Material changes will be communicated to account holders by email or in the platform before they take effect.

Contact

For privacy questions or requests, reach us through the contact page.